Step 1: Go to the Login Page
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Open your browser and navigate to velocifi.carketa.app/login.
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You’ll see a welcome screen with the VelociFI logo and login form on the right-hand side.
Step 2: Sign In to Your Account
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Enter your email address in the “Email” field.
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Enter your password in the “Password” field.
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Click the green LOGIN button to continue.
✅ Tip: You can use either your agency-issued credentials or your personal VelociFI account login.
Step 3: Forgot Password
If you forgot your password:
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Click Forgot Password? below the login form.
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Enter your registered email.
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Check your inbox for a password reset link (valid for 24 hours).
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Follow the link and create a new password that meets the security requirements.
Security Tips
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Use a strong password (minimum 8 characters, including a number and symbol).
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Never share your login credentials.
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If you suspect unauthorized access, contact support immediately at support@carketa.com.
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Log out from shared or public devices after each session.
⚠️ Common Login Issues
|
Issue |
Likely Cause |
Solution |
|---|---|---|
|
“Invalid credentials” |
Typo in email or password |
Double-check and try again. |
|
“Account not found” |
Using unregistered email |
Confirm your registration or contact admin. |
|
“Access denied” |
Account deactivated or wrong portal (vendor vs. agent) |
Contact your agency administrator. |
|
Password reset email not received |
Spam filter or blocked domain |
Check spam/junk folder or whitelist @carketa.com. |
💬 Still Need Help?
If you can’t log in after trying the above steps, please contact:
📧 support@velocifi.com
Include your name, email, and a screenshot of the issue to speed up resolution.
🏁 Next Step
Once you’re signed in, head to the Dashboard to access modules like:
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Search – Territory Insights
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Market
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Manage
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Products
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My Team
