---
title: Contact Carketa & VelociFI Support
description: Help Center
---

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1. [Help Center](https://help.carketa.com/en/knowledge?hsLang=en)
2. [Contact Support](https://help.carketa.com/en/knowledge/contact-support?hsLang=en)

# Contact Carketa & VelociFI Support

## If you need help with your Carketa or VelociFI account, our support team is ready to assist you. We’re here to help with login issues, feature questions, data concerns, and general troubleshooting.

### **How to Reach Us**

**Email:** [support@carketa.com](mailto:support@carketa.com)

**Phone:** (855) 955-1254

Our support hours are **Monday through Friday, 9:00 AM – 5:00 PM (MST)**.

For urgent issues outside of business hours, please email us — messages are monitored, and a team member will respond as soon as possible.

---

### **When Contacting Support**

Please include the following (if available) to help us resolve your issue quickly

- Your full name and company name
- The product you’re using (Carketa or VelociFI)
- A brief description of the issue
- Screenshots or examples (if applicable)

- [Carketa](https://help.carketa.com/en/knowledge/carketa?hsLang=en#main-content)

    - [General](https://help.carketa.com/en/knowledge/carketa?hsLang=en#general)
    - [Appraisal](https://help.carketa.com/en/knowledge/carketa?hsLang=en#appraisal)
    - [Recon](https://help.carketa.com/en/knowledge/carketa?hsLang=en#recon)
    - [Inventory Pricing](https://help.carketa.com/en/knowledge/carketa?hsLang=en#inventory-pricing)
    - [Inspection](https://help.carketa.com/en/knowledge/carketa?hsLang=en#inspection)
    - [Sales Packet](https://help.carketa.com/en/knowledge/carketa?hsLang=en#sales-packet)
    - [Settings](https://help.carketa.com/en/knowledge/carketa?hsLang=en#settings)
    - [Auto Finder](https://help.carketa.com/en/knowledge/carketa?hsLang=en#auto-finder)
    - [Dealer Analytics](https://help.carketa.com/en/knowledge/carketa?hsLang=en#dealer-analytics)
- [VelociFI](https://help.carketa.com/en/knowledge/velocifi?hsLang=en#main-content)

    - [General](https://help.carketa.com/en/knowledge/velocifi?hsLang=en#general)
    - [Search - Territory Insights](https://help.carketa.com/en/knowledge/velocifi?hsLang=en#search-territory-insights)
    - [Manage](https://help.carketa.com/en/knowledge/velocifi?hsLang=en#manage)
    - [Rating](https://help.carketa.com/en/knowledge/velocifi?hsLang=en#rating)
- [Contact Support](https://help.carketa.com/en/knowledge/contact-support?hsLang=en)

- [Carketa](https://help.carketa.com/en/knowledge/carketa)
- [VelociFI](https://help.carketa.com/en/knowledge/velocifi)
- [Contact Support](https://help.carketa.com/en/knowledge/contact-carketa-velocifi-support)

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Carketa Help Center

Email: [support@carketa.com](mailto:support@carketa.com) 

Phone: [(855)-955-1254](tel:8559551254)

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